Need help understanding how FF Inventory works?
You’re in the right place. Browse our FAQs to find quick answers about features, pricing, integrations, setup, and more.
Still stuck? Contact our team — we’re here to help.
Getting Started:
New to FF Inventory? Here's how to set up, connect channels, and start tracking stock.
Just sign up and follow the onboarding steps. You'll be guided to connect your sales channels, create products, and set up your warehouse or stock locations.
Yes. You can import products, stock levels, and supplier info using CSV files or through Shopify/WooCommerce sync.
No. FF Inventory is a cloud-based platform — all you need is a browser. No downloads or installs required.
Not yet — FF Inventory 2.0 is launching soon! You can join the waitlist to get notified when we go live.
Most businesses can get up and running in under an hour, especially with our guided setup and support team available if needed.
Not yet — but we’re working on mobile-friendly tools and scanner support for warehouse users.
Features & Functionality:
Explore what FF Inventory can do — from inventory control to returns and costing.
We support FIFO, FEFO, Batch, Serial, and Special costing. You can also track expiry dates and batch numbers for compliance and traceability.
Yes. You can set up as many warehouse locations as needed and transfer stock between them easily.
Yes. Barcode scanning works for receiving, stock lookup, and picking. Bin-level control is also supported.
Yes. FF Inventory includes built-in returns, exchanges, and warranty workflows. You can restock, write off, or replace returned items.
Forecasting and AI-based recommendations are on our roadmap, but not included in version 2.0 at launch.
Integrations & Channels:
Sync your tools and sales channels to keep everything aligned.
We currently support Shopify, WooCommerce, QuickBooks, Xero, ShipStation, and Shiptheory. More platforms (like Amazon) are coming soon.
Yes. Unlike most tools, FF Inventory pulls in payout data, transaction fees, and platform costs — so you don’t need tools like A2X.
Yes. You can connect multiple channels and manage stock centrally across all of them.
Sync is real-time or near-instant, depending on the integration. You’ll always know your true stock and order status.
Yes. You can link products from different sales channels to the same master SKU in FF Inventory.
Plans & Billing:
Understand how pricing, limits, and upgrades work.
You’ll receive a notification. You can either upgrade your plan or buy additional order/SKU/user add-ons — no interruption to your account.
Yes. You can upgrade or downgrade anytime. All your data remains intact.
The Free plan includes core features with order, SKU, and user limits. It’s perfect for testing or very small teams.
Yes. All paid plans come with a 14-day free trial — no credit card needed at signup.
Monthly and annual billing options are available. Annual plans include a discount.
Technical Support:
Need help using the platform or troubleshooting something? Start here.
Yes. All plans include access to email, in-app, and call support. Premium plans also come with priority support, so your issues are addressed even faster.
You can report bugs or request features directly in the app or by contacting our team. We actively build based on user feedback.
Yes. Our team is happy to assist during your onboarding. We also offer walkthroughs and documentation.
Absolutely. We use secure, encrypted servers and follow best practices in data handling and backups.
Yes. You can export reports, orders, inventory, and product data at any time.
Not at all. FF Inventory is built for business owners, not developers. Everything is intuitive and designed for ease of use.